Job Title: Head of Operations - Laos
Reports to: Country Representative
Department: Operations
Salary Grade: 11
About CRS
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
The CRS Laos program was established in 1994 and has worked in the unexploded ordnances, education, disability, and health sectors. The national office is in Vientiane with two project offices in Savannakhet Province. Currently, the primary program sectors in which CRS Laos works are education, nutrition, and WASH. The CP is preparing to expand into disaster risk reduction (DRR), anti-human trafficking, and climate change adaptation sectors.
Job Summary:
As a member of the Country Program’s (CP) Senior Management Team, you will provide leadership and management of the operational functions - Finance, Human Resources (HR), Safeguarding, Risk Management, Supply Chain Management (SCM), Administration, Information and Communication Technology, Staff Safety and Security and Audit - in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will promote stewardship of resources, ensure principled compliance, proactively manage risk, and lead operational improvements. As part of the Senior Management Team you will proactively manage security and mitigate security risks. The Head of Operations will be based in Vientiane, Laos and will report directly to the Country Representative.
Roles and Key Responsibilities:
* Contribute to the CP strategic planning and programming by providing input on needed investments in operations capacity 013; systems, processes and staffing – that meet CRS’ standards, donor requirements, and local regulations and support high-quality programming.
* Represent CRS, as needed, with Government of Laos partners within line ministries and Ministry of Foreign Affairs, donors, and peer INGOs.
* Plan, integrate, coordinate, and monitor day-to-day operations to ensure all support services are delivered with high-quality in an efficient manner. Address issues where operations support needs to be adapted for complex programming. Oversee implementation of INSIGHT and related capacity building and support to CRS Laos staff.
* Collaborate with programming leads to ensure appropriate project expenditures in line with financial plans and proper stewardship of material sources. Anticipate, identify and address challenges that affect the proper stewardship, partner compliance, risk, and optimal utilization of program assets and resources (financial, human, and material).
* Effectively manage talent and supervise. Manage team dynamics and staff well-being. Provide coaching, strategically tailor individual development plans, and complete performance management for direct reports. Monitor and assess performance to ensure adequate capacity for successful support of high-quality programming. Contribute to staffing plans and recruitment process of senior staff.
* With the Country Representative oversee the preparation of annual budget plans and grant/project budgets to ensure they reflect maximum operational efficiency and budgetary compliance and mitigate risks. Set and provide technical oversight of internal processes for approving expenses, monitoring spending, and making budget adjustments in line with operational and programmatic needs and with donor requirements.
* Ensure the program is adequately staffed to meet CP needs and HR systems, policies and practices support a high-performance c ulture, staff development and retention. Assure quality personnel administration and a work environment that truly reflects the agency’s guiding principles.
* Oversee compliance with agency and donor requirements and local laws and regulations, including the Memorandum of Understanding process with the Government of Laos, through periodic systems checks, review and assessment of CP’s operations policies and procedures. Act as lead contact and responder to issues that emerge from internal and external audits and provide recommendations and guidance to implement improvements.
* Create and maintain the proper conditions for learning. Establish a safe environment for the sharing of ideas, solutions, and difficulties and the capacity to detect, analyze and respond quickly to small deficiencies. Provide capacity strengthening guidance for project teams and partners, which includes cross-departmental learning.
* Support HR and SMT on sta ff engagement and promoting and maintaining staff well-being
***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS is an Equal Opportunity Employer
Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. Our Catholic identity is at the heart of our mission and operations. We welcome as a part of our staff and as partners people of all faiths and secular traditions who share our values and our commitment to serving those in need.
Country: Laos
How to apply:
Application URL: https://www.aplitrak.com/?adid=am9obi5tY2N1ZW4uMTk5ODUuMzgzMEBjYXRob2xpY3JlbGllZi5hcGxpdHJhay5jb20